Privacy policy

Privacy Policy

Last Updated: 7th July 2025

Welcome to seleno.store ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information:

Personal Information

When you place an order or create an account, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by our payment providers—we do not store full payment card details)

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products

  • Process payments

  • Communicate regarding orders

  • Respond to customer enquiries

  • Improve our website and services

  • Prevent fraud and enhance security

  • Send promotional emails (only where permitted or with your consent)

  • Comply with legal obligations

3. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart working

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic

  • Personalise your experience

You can disable cookies through your browser settings, although some website features may not function correctly.

4. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Legal authorities where required by law

We do not sell your personal information.

5. Payment Processing

Payments are securely processed through third-party payment providers. We do not store complete payment card information on our servers.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce our agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to certain processing activities

  • Request data portability

  • Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

8. Marketing Communications

If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we take appropriate safeguards to protect your personal information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Business Name: Seleno

Website: https://seleno.store

Email: [support@seleno.store]

By using our website, you acknowledge that you have read and understood this Privacy Policy.